Return Policy

At Ayat Ul Hijab, customer satisfaction is our top priority. We strive to provide premium quality abayas, hijabs, and modest fashion products. If you are not completely satisfied with your purchase, please read our return and exchange policy below.

Return & Exchange Eligibility

Customers can request a return or exchange within 7 days of receiving the order if:

  • The product received is damaged or defective

  • The wrong item was delivered

  • The size received is incorrect

  • The product is unused, unwashed, and in original condition with tags attached

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or washed products

  • Products without original tags or packaging

  • Customized or altered items

  • Sale or discounted items (unless damaged)

Exchange Process

To request an exchange:

  1. Contact our customer support team within 7 days of delivery

  2. Share your order number and product images

  3. Once approved, our team will guide you through the exchange process

Customers may be responsible for delivery charges when exchanging items, unless the mistake is on our side.

Refund Policy

Refunds are only applicable in cases where:

  • The ordered product is unavailable

  • A damaged or incorrect product cannot be replaced

Approved refunds will be processed within 7–10 working days through the original payment method or bank transfer.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately with clear photos of the product and packaging for quick assistance.

Order Cancellation

Orders can only be canceled before shipment confirmation. Once the order has been dispatched, cancellation requests may not be accepted.

Contact Us

For return, exchange, or refund inquiries, please contact our customer support team through our official website or social media pages.

Thank you for shopping with Ayat Ul Hijab — where modesty meets elegance.